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AIR INDIA EXPRESS WINS ‘BEST USE OF AI IN CUSTOMER EXPERIENCE’ AWARD FOR AI-POWERED GUEST SUPPORT
Air India Express has been recognised with the ‘Best Use of AI in Customer Experience’ award at the UBS Forums 25th CX Strategy Summit & Awards 2026 for its AI-powered guest support capabilities led by Tia, the airline’s digital face for guest assistance.
- favorable toward Air India · 99%
- favorable toward Air India Express · 99%


