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Stop relying on chatbots for customer care, UK service providers urged

Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’ Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users. The spread of the AI-powered systems to provide help about the provision of vital services such as energy, banking, phones and internet, is making it harder for millions of already digitally excluded people to handle snags, according to the frontline charity that last year provided more than 2.7 million people with one-on-one help in England and Wales. Continue reading...

The GuardianThe Guardian•Robert Booth UK technology editor21 Sept

Helen Jenner unveiled as Reform UK’s new leader in Wales after arrest of Dan Thomas

Nigel Farage dismisses loss of previous leader as ‘bump in the road’ and says party will ‘carry on as if nothing had happened’ UK politics live – latest updates Nigel Farage dismissed the loss of Reform UK’s leader in Wales last week as a “bump in the road”, as the party unveiled a replacement. Helen Jenner becomes Reform UK’s new leader in Wales after Dan Thomas stood down last Tuesday after he was arrested on suspicion of assault and controlling or coercive behaviours. Continue reading...

The GuardianThe Guardian•Ben Quinn Political correspondent21 Sept

Shaun Edwards finally lands England coaching role after joining Red Roses

Defence guru left French men’s team in June Edwards will work as a consultant for duration of WXV Defence guru Shaun Edwards has joined the Red Roses coaching set-up in a consultancy role until the end of the WXV Global Series. The former Wales and France men’s coach has not had a role in women’s rugby before but has been brought on board with the Red Roses head coach, John Mitchell, describing his credentials as “exceptional” in the highest echelons of the sport. Continue reading...

The GuardianThe Guardian•Sarah Rendell21 Sept

Specialist courtrooms to prioritise rape cases in England and Wales

Funding boost for facilities and fixed dates for trials designed to encourage more survivors to come forward Specialist courtrooms prioritising cases of rape and other serious sex offences are to be introduced across England and Wales, with campaigners welcoming the move as potentially transformative. The changes, designed to encourage more survivors to come forward, will include the provision of private entrances and waiting rooms, and facilities equipped for recording evidence in advance and observing sentencing remotely. Continue reading...

The GuardianThe Guardian•Ben Quinn Political correspondent20 Sept

Victoria Starmer models clothes at London fashion week show

Wife of former PM takes part in designer Edeline Lee’s show inspired by the Greek myth of Sisyphus Victoria Starmer has taken part in a London fashion week show, in one of her first public appearances since her husband, Keir Starmer, stepped down as prime minister. Lady Starmer appeared at Sunday’s Edeline Lee show. The London-based, Canadian British designer’s clothes are a favourite of the Princess of Wales, and have also been worn by celebrities including singer Taylor Swift and actor and screenwriter Phoebe Waller-Bridge. Continue reading...

The GuardianThe Guardian•Hannah Al-Othman20 Sept

Parents in England and Wales could be fined or jailed for child’s crimes, minister says

Jake Richards says changes would be part of ‘carrot-and-stick’ approach to try to turn around young offenders Parents whose children commit crimes could lose their benefits, face fines and even be jailed, a minister has said. Jake Richards said the youth justice system “should hold parents to account in a proportionate way for ensuring that they play their role in keeping communities safe”. Continue reading...

The GuardianThe Guardian•Daniel Lavelle19 Sept

Princess Diana's iconic 'revenge dress' goes to auction

As the worldwide release of Diana Spencer’s brother’s book prompts a reaction from King Charles and the British Crown, another piece of Diana's legacy is making headlines – the iconic little black dress, worn by the then Princess of Wales, is going under the hammer. Better known as the "Revenge Dress", it would go on to inspire generations of women.

France 24France 24•FRANCE2419 Sept
  • favorable toward Diana, Princess of Wales · 96%